FAQ General Information

FAQ General Information – Gas Ranges

FAQ General Information – Electric Ranges

 

RANGE NOT LEVEL

Possible causes:

  • Poor installation.

  • Weak, unstable floor.

  • Kitchen cabinet misalignment may make range appear to be uneven.

Solutions:

  • Place an oven rack in the center of the oven.

  • Place a level on the oven rack. Adjust leveling legs.

  • Be sure the floor is level and can adequately support range.

  • Contact a carpenter to correct sagging or sloping floor.

  • Be sure cabinets are square and have sufficient room for the range clearance. Contact cabinet maker to correct problem.

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OVEN LIGHT DOES NOT WORK

Possible causes:

  • Burned out, defective or loose bulb.

Solutions:

  • Tighten or replace oven light bulb.

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OVEN TEMPERATURE NOT ACCURATE.


Possible causes:

  • Oven capillary bulb not positioned correctly

  • Temperature control not set properly

  • Improper use of foil

  • Vent blocked

  • Range not set for proper gas.


Solutions:

  • Verify that capillary bulb is snapped properly in clips straight and not touching sides or coated with oven cleaner or food.

  • Make sure temperature control knob is set at the desired temperature.

  • Keep foil clear of holes in oven bottom and off of oven racks.

  • Keep vent at front of backguard clear.

  • Call an Authorized Service Company.

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OVEN BURNER CYCLES ON AND OFF. (ELECTRIC IGNITION MODELS)


This is normal.

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SMOKE AND ODOR ON INITIAL OVEN OPERATION


This is normal.

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OVEN SMOKES EXESSIVELY


Possible causes:

  • Meat too close to broiler burner.

  • Meat not prepared properly.

  • Broiler drawer needs to be cleaned.

  • Broiler drawer is left open


Solutions:

  • Reposition the broiler pan to provide more clearance between the meat and the broiler burner.

  • Remove excess fat from meat.

  • Excessive smoking is caused by old grease or food spatters. If the broiler is used often, clean on a regular basis.

  • Close drawer when broiling.

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FOOD DOES NOT BROIL PROPERLY


Possible causes:

  • Oven thermostat control not set properly.

  • Improper rack position.

  • Improper use of aluminum foil.


Solutions:

  • See Use & Care Manual

  • Foil should not be used to cover the oven rack to the point of obstructing air flow.

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FOOD DOES NOT BAKE EVENLY OR BURNS


Possible causes:

  • Aluminum foil on oven bottom or oven racks.

  • Dark utensils absorb heat.

  • Improper circulation/Flue vent obstructed.

  • Oven flame too soft (on gas ranges).

  • Utensil too large – blocks air flow.

  • Oven thermostat control operation is in the broil mode.

  • Wrong rack position.


Solutions:

  • Check air flow.

  • Use bright and smaller utensils.

  • Check spacing of utensils side-to-side and front-to-back.

  • Increase air supply.

  • Turn the oven thermostat control to “OFF” and reset oven thermostat control rotating from “OFF” to the desired temperature.

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FAQ General Information – Gas Ranges


SURFACE BURNERS DO NOT LIGHT


Possible causes:

  • Surface control has not been completely turned to the LITE position.

  • Burner ports are clogged.

  • Burner not positioned properly.

  • Range not set for proper gas.


Solutions:

  • Push in and turn control to the LITE position until burner ignites, then turn control to desired flame setting.

  • Use a small gauge wire or needle to open ports.

  • Verify that the burners are positioned properly on the orifice hoods and the burners are sitting flat on the burner support with tabs engaged in slots.

  • Call an Authorized Service company.

 

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SURFACE BURNERS DO NOT LIGHT. (PILOT IGNITION MODELS)


Possible causes:


Pilot lights not lit


Solutions:

  • Light pilot by following instructions in the owner’s manual.

  • Quick reference instructions are also found on a label that is visible by opening the broiler drawer.

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SURFACE BURNERS DO NOT LIGHT. (ELECTRIC IGNITION MODELS)


Possible causes:

  • Range power cord is disconnected from the outlet.

  • Electrical power outage.

  • Control knob was released before spark ignitor could light the burner.

  • Spark switch has come loose from the valve.

  • Spark igniter or module is defective.


Solutions:

  • Be sure the power cord is plugged into a grounded outlet.

  • Burners can be lit manually.

  • Continue to press in the control knob (while turned to “LITE”) until the sparking lights the burner.

  • Call Authorized Service Company to reattach switch to valve.

  • Call Authorized Service Company.

 

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FLAME BURNS HALF-WAY AROUND


Possible causes:

  • Burner ports are clogged

  • Moisture is present after cleaning

  • Range not set for proper gas.


Solutions:

  • With burner off, use a small-gauge wire or needle to open ports by poking out any foreign obstructions or spill residue.

  • Lightly fan the flame and allow burner to operate until flame is full. Dry burners thoroughly.

  • Call an Authorized Service Company.

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FLAME IS ORANGE


Possible causes:

  • Dust particles in main line

  • Range not set for proper gas.


Solutions:

  • Allow burner to operate for a few minutes until flame turns blue.

  • Call an Authorized Service Company.

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OVEN OR BROILER DOES NOT LIGHT


Possible causes:

  • Range not set for proper gas.

  • Temperature control not set properly.


Solutions:

  • Call an Authorized Service Company.

  • Make sure temperature control is set at the desired temperature.

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OVEN OR BROILER DOES NOT HEAT. (PILOT IGNITION MODELS)


Possible causes:

  • Pilot light not lit.


Solutions:

  • Light pilot by following instructions in the owner’s manual. Quick reference instructions are also found on a label that is visible by opening the broiler drawer.

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OVEN OR BROILER DOES NOT HEAT. (ELECTRIC IGNITION MODELS)


Possible causes:

  • House fuse has blown or circuit breaker has tripped.

  • Range cord is disconnected from the outlet.

  • Oven igniter is defective.

  • Electrical power outage.


Solutions:

  • Check/reset circuit breaker and or replace fuse.

  • Do not increase the fuse capacity. If the problem is a circuit overload, have corrected by a qualified electrician.

  • Be sure power cord is plugged into a grounded outlet.

  • Call an Authorized Service Company.

 

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NUISANCE SPARKING WHILE RANGE IS OPERATING. (SPARK IGNITION MODELS)


Possible causes:

  • Improperly grounded or reversed polarity electrical outlet.

  • Spark switch has come loose from the valve.

  • Spark igniter or module is defective.


Solutions:

  • Have outlet corrected by a qualified electrician.

  • Call Authorized Service Company to reattach switch to valve.

  • Call Authorized Service Company.

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OVEN DIAL WILL NOT TURN WHEN FULLY PUSHED IN. (PILOT IGNITION MODELS)

  • This is a normal safety feature of lighting oven pilot.

  • This knob requires a “Partial Push to Turn”.

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OVEN PILOT DOES NOT STAY LIT.


Possible causes:


Safety thermocouple not sensing pilot light.


Solutions:

  • Adjust flame size of pilot light.

  • See instructions in the owner’s manual.

  • Adjust thermocouple tip location over the pilot flame.

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OVEN WILL NOT MAINTAIN LOW TEMPERATURE. (PILOT IGNITION MODELS)


Possible causes:

  • Minimum set screw on thermostat is improperly set.


Solutions:

  • Adjust minimum set screw. See Instructions or call Authorized Service Company.

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OVEN BURNER GOES OUT OR WILL NOT RELIGHT WHILE HOT. (PILOT IGNITION MODELS)


Possible causes:

  • Minimum set screw on thermostat is improperly set.

  • Pilot light is too far away from burner.


Solutions:

  • Adjust minimum set screw. See Instructions or call Authorized Service Company.

  • Adjust pilot location closer to oven burner.

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OVEN BURNER FLAME IS YELLOW.

Possible causes:

  • Range is not set for proper gas.

Solutions:

  • See Range Conversion or call Authorized Service Company.

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CAN I GET BY WITH A SMALL GAS SUPPLY LINE INSTEAD OF 1/2", WHICH IS REQUIRED?


No! Burner flame size will appear to be low at the high position. Ignition of burners will experience slow ignition.

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MY TOP PILOT KEEPS GOING OUT.


Proper top pilot setting is 1/8” high. If your pilot is adjusted higher, you will experience sooting under the main top area and pilot outage.

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WHEN I TURN ON ONE BURNER, ALL THE IGNITERS SPARK.


Your range has one module which generates the spark for all points of ignition. Remember, gas is flowing from only the burner valve in use. On some models, once the surface knob has been engaged, sparking will continue until released.

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MY OVEN DOES NOT LIGHT AS QUICKLY AS THE SURFACE BURNERS DO.


Your range most likely uses a safety valve, which generally takes from 45 to 60 seconds for the oven burner to come on.

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FAQ General Information – Electric Ranges


OVEN AND SURFACE UNITS WILL NOT WORK AT ALL.

Possible causes:

  • The plug on the ranges is not properly plugged into the electrical outlet.

  • The circuit breaker in your home has been tripped or a fuse has been blown.

Solution:

  • Before checking the plug, disconnect the range power supply at the household distribution panel by removing the fuse or switching off the circuit breaker.

  • Check/reset circuit breaker and/or replace fuse.

  • Do not increase the fuse capacity.

  • If the problem is a circuit overload, have corrected by a qualified electrician.

 

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DRIP PANS ARE PITTING OR RUSTING.


Possible causes:

  • Normal environment.

  • Spillovers in/on drip pans


Solutions:

  • Houses along sea coasts are exposed to salt air. Protect pans as much as possible from direct exposure to salt air.

  • Foods with acid, such as tomatoes, if allowed to stand in/on pans will cause corrosion.

  • Remove and wash drip pans as soon as possible after spillover.

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Dealer/Distributor | Property Manager | Multi-Family Housing
Brown Stove Works, INC. | 1422 Carolina Avenue, Cleveland, TN 37320 | Phone: 423-476-6544 | sales@brownstoveworksinc.com